Comments on: Mozy Review: Online Backups Made Easy

By: CR

CR — Thu, 17 Feb 2011 00:41:03 +0000

Pricing and other info is a little out of date now. Check out their site directly. $3.95/mo per station ($6.95 network computer) PLUS $.50/gigabyte, etc. Still probably normal, but be advised.

By: Mozy Alternatives

Mozy Alternatives — Tue, 28 Dec 2010 01:48:37 +0000

I’ve had mixed results with Mozy. First, I can’t believe they still don’t have a mobile app. I also have to contact them at least once a month because the software suddenly stopped updating. I can’t wait to switch once my annual subscription runs out. Actually, the whole experience inspired me to put together a list of Mozy Alternatives at http://www.bestbackupservices.com.

Best,

Yasmine

By: Linda

Linda — Sun, 12 Dec 2010 18:51:29 +0000

Mozy is a rip off and they don’t have a clue about what they are doing there. Awful and total waste of money. If you have a Mac forget about it because no one there knows how to deal with issues on Mac.

By: Linda

Linda — Sat, 11 Dec 2010 01:46:07 +0000

I have used mozy for a long but they recently made some changes which totally messed up my back ups and I haven’t been backed up in over a month. They started out helpful but when they couldn’t figure out why it wasn’t working they just stopped communicating with me even though this was paid for a year in advance. Really disappointed in this service. Not at all professional.

By: Harish

Harish — Tue, 05 Oct 2010 23:05:18 +0000

this is a backup service, but people expect this to perform just a shared drive? or an additional disk?
another review was talking about deleting a deleted file after 30 days. not sure if this is a good thing for a ‘backup service’. u r screwed if a file was deleted accidentally and did not restore it in 30 days. for paid acct this should be at least 6 months.

By: jodi

jodi — Tue, 27 Jul 2010 14:26:18 +0000

awful customer service! e-mailed 4 times and no one responded. called 2x the only person I reached told me he could only help with business services not home. the only other thing they offered was leaving a message for a receptionist who also did not return my call. They get your money and you can get no help at all!!!!!!!!

By: Kevin Blackham

Kevin Blackham — Sun, 23 May 2010 06:10:54 +0000

Disclaimer: mozy employee (technical, not sales/marketing)

Upload cap for home/free has been gone for over a year now. However, the 1.x protocol suffered from some design problems, causing delays where it didn’t seem to be sending anything. The win 2.0 client has been completely reengineered under the hood, and it blows 1.x away. On my personal machines, I will fully saturate my upload from home (5Mbps), pretty much constantly. For example, last night a 1.8 alpha of the mac client using the new protocol sent ~350MB in about 13 minutes, with many of them being small files (1.x had quite a bit of slowness on small files).

Anyway, it really is unlimited. With regard to restores, download any 3+GB file over the internet and it’s likely to fail at some point. It’s the internet. :) We recommend using a download manager application which can resume.

By: Aaron

Aaron — Sat, 22 May 2010 13:56:30 +0000

This is the note I just sent to Mozy customer service as I cancelled my account: You guys have a lot of work to do with your product and service. The backup took me 5 weeks to complete – it kept crashing and your support function was totally useless in helping. Once fully backed up (never sure I was fully backed up btw) the software on my mac kept crashing. You should forward this to someone who cares, or not, but thought I would get my opinion out there. I just want my money back.

By: Greg A

Greg A — Wed, 14 Apr 2010 03:52:24 +0000

Some of the posts here are just too funny. What a bunch of clueless computer idiots.

Online backup services aren’t meant to backup tens of gigs of data. That’s just stupid. If you need to backup more than about 1 GB of of data, online backup services are not the right tool. You would think the clueless here would figure that out about a weeeeek into a backup. lol dumb dumb dumb

Did someone say they backuped up a 1 TB hard disk online. hahah You guys are killing me, really… just stop it. lol You guys are joking right? lol

By: Joe

Joe — Mon, 25 Jan 2010 18:48:19 +0000

Hey thanks for all the revies guys and gals. Because of several of the posts here I think I’ll be steering clear of the Mozy home unlimited backup. I found this blog post because I searched for “Mozy unlimited backup – is it really unlimited?”. After reading the stories on how they artificially limit both upload and download speed, I’d say it’s a resounding NOT EVEN CLOSE for all intents and purposes. I’ll be checking into Carbonite back up and some others instead.

Regards, Joe from Detroit.